Essay on listening skills

Essay on listening skills

Listening involves the formation of proper auditory images of phonemic components such as the use of vowel and consonant sounds,stress,accent,pitch,pause,juncture,intonation and rhythm of language in isolation Listening is one of the most important skills that a person should possess. How well a person listens has a major impact on job effectiveness, and on the quality of relationships with others. The way to become a better listener is to practice active listening 1/1/ · WhatsApp Listening is an important skill that allows us to receive, understand and evaluate information that is communicated to us. As human beings, we seek to interact on a daily basis with each other. This interaction, consists of the two key elements of speaking and listening

Listening Skills: [Essay Example], words GradesFixer

Listening is an important element in the process of communication. Communication is basically about sending and receiving information. The most basic thing in communicating is ensuring the right message is received exactly as intended.

Both sender and receiver have to take proactive measures to ensure they send and receive the right messages. People use different media to communicate.

However, whether on the telephone or any other media, I am personally convinced that listening is necessary for any two people to understand each other. This is a reflective paper in which I am going to share views on the importance of listening in communication, barriers to listening, and strategies of perfecting listening skills.

When it comes to business, getting exactly what the client, customer or supervisor is saying is very poignant. It is only through listening and essay on listening skills the information right that one can respond appropriately. Relationships are built on reciprocity in communication. A true interpersonal relationship is one in which people react and respond to each other appropriately. Therefore, essay on listening skills, listening is important in personal communication, for success at work and in building interpersonal relationships Battell,p.

Language use could be very intriguing if one took the time to think about words and their usage. I realize that due to equivocal qualities of given words; one can say one thing and mean completely a different thing. Unless the context of words is essay on listening skills understood, words can seriously affect communication. Apart from equivocal words, essay on listening skills, there are words with similar sounds, e. I had a cousin who had many fights with his dad due to mishearing the essay on listening skills used.

Uncle would send him for the gardener, and my cousin would come back with a kitten. The issue was not with his ears; my cousin was just hyperactive and never listened enough. Due to not listening keenly, he would often respond wrongly, and people around him interpreted it for mischief. However, he was a simple obedient boy who just had too many things going at every one given time.

Good interpersonal relationships are built on effective listening to each other. Sometimes, a relationship can go on for years simply because one of the parties is a good listener. The moment he or she also chooses to give up on listening, such relationships end.

I once had a very close friend. To this, I would retort with more angry words to the effect that I listen but cannot entertain crap in the name of listening. This friendship died years back but going through literature on listening; I have learned a lot that would have made my time with the friend even more awesome. I realize that most arguments between us resulted from lack of effective listening on my part. My friend was somehow submissive, and I now notice that the relationship worked only as long as she was submissive and took in all my crap.

I never listened to her seriously because whenever she would raise a concern, I always had a hand-offish response ready. Therefore, essay on listening skills, we were in a friendship but, in essence, I did not relate to her. I simply never gave a chance to her perspective. I was always the one with plans, and she only followed and supported me. This kind of arrangement fed my ego and made me feel like the controller of sorts. Having learned from the described cases, I realize how critical listening is in families, marriages and at the workplace.

Listening to each other at the workplace is crucial for several reasons. The people we meet at the workplace come from very different backgrounds. Their way of self-expression or generally how they speak may be somehow different from what we are used to. Organizations are about customer delight to make profits. Customer delight is built on internal synergy in the organization.

Internal synergy is only achieved through good communication among employees. Successful companies know how to rally their employees into powerful teams that deliver on organizational objectives, essay on listening skills. Essay on listening skills the heart of any effort at rallying people is persuasion.

Persuasion requires recognition of specific needs that information should address. For managers to understand employees under them, essay on listening skills, they have to learn to listen Adair,p.

Some employees may be good at technical work but very poor when it comes to self-expression; only patient listening can help such employees to tell exactly what they want or need. Through active listening to employees, managers can create programs that optimize the usage of human resource in the organization.

Apart from internal synergy, essay on listening skills, successful organizations are those that manage to form lasting relations with customers, suppliers and other partners Adair,p.

Once again, to connect with a customer, one has to identify the real need of the customer. I once witnessed a very amusing case in a certain customer care center. I entered the care center, and one customer care agent was in a heated engagement with essay on listening skills enraged customer. Realizing, he was not going to find the help he needed; the customer made to leave. But then some other customer agent motioned to the customer to go to his desk.

I also smiled knowing too well what had happened. In my opinion, essay on listening skills, the first customer care agent did not listen to the customer and did not identify where the problem was.

If the customer had gone with the unresolved problem, most likely he would have switched product providers or badmouthed the company. There are two major categories of barriers to effective listening, i. While writing about effective listening, I thought seriously about my interaction with friends. I notice that some of my friends are better listeners than others. I also notice that in some instances I have been a better listener than others.

Thinking about it all, essay on listening skills, I tend to think that personal insecurities are the biggest inhibitor to effective listening. In most cases, we argue with our friends because we want to prove that our point of view is right Brown, On their part, they also argue vehemently, because they want to prove that their point of view is right.

On close inspection, it is clear that arguments are often not about the rightness of view per se but something to do with me as a person is right. It is very interesting to be a bystander in a heated debate. In often cases, the heat is not about the rightness of views or ideas but the people themselves; they desire to appear superior or more right in themselves.

The second barrier to effective listening is distractions. In the world of today, people want to do a hundred things at the essay on listening skills time. They are sharing serious issues with a friend while at the same time they are fully concentrated on a computer game or busy chatting on facebook or some other social network.

Multitasking is a good skill, but it has to be managed properly. The environment matters a lot when it comes to listening.

If two people have to talk seriously, a noisy environment will bar proper communication. There are two major barriers to effective listening i. Secondly, although it is often assumed that only the receiver should listen, effective listening should be mutual between sender and receiver.

As indicated, personal insecurities and desire to win arguments often make individuals focus on what they are saying and forget what the other party is saying. In actual sense, even essay on listening skills someone completes explaining what he essay on listening skills she is saying, the other will already be busy formulating his or her next line of attack.

In arguments with friends, I have often found myself very frustrated. And in some other cases, after a real heated argument, I find myself laughing when it is all over. Post-argument analysis often reveals that each of us had his or her position. We both tried to help each other see a point and how right it is, essay on listening skills.

Along the way, there was excruciating evidence showing that either all positions are right or one is more right than the other, but we all hold our ground because of deep-seated desire to be the right one; to win. From the communication literature, I have read, it is clear that interpersonal interactions should not be about winning and losing.

Rather, they are opportunities for mutual improvement through learning from one another. Even in situations when one is outrightly wrong, and the other is outrightly right, the one with the right perspective should be able to learn from the wrongness of the other Cohen,p.

Communication should be about persuading others while at the same time giving them a chance to persuade you.

Therefore, the right disposition should be assertiveness and humility as opposed to aggressiveness or boisterousness. This approach to communication is well illustrated in the process of bargaining in business. There are people who approach negotiating or bargaining in business as aggressors while others approach the process as consensus seekers Cohen,p.

The two approaches merit in given situations. However, cohesive seeking negotiations or bargaining helps build more long term relationships, essay on listening skills. A cohesive approach means that both parties state their terms and they amicably, on a win-win basis, seek the position that is mutually satisfying. Whenever any party adopts a defensive position, the chances of listening to each other become compromised. Effective listening requires that the parties be interested in what the other is saying.

When something essay on listening skills interesting, e. Therefore, if we are truly interested in what others have to say to us, we have to switch off everything else and focus. By doing this, we are more likely to hear exactly what they have to say to us and even note how they say it. Concentration is a very important element in listening. The purpose of listening is to get what the other means; as he or she says it.

This can only be achieved through proper preparation to concentrate and listen.

Importance of Effective Listening Skills

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Essay On Listening Skills - Words | Internet Public Library

Reflection Paper on Effective Listening Skills. Info: words (9 pages) Essay Published: 3rd Jan in Nursing Reference this Essay On Listening Skills; Essay On Listening Skills. Words 7 Pages. Language is an instrument that human being use to communicate with others in order to convey ideas. People use language to interact with other people. People Listening is one of the most important skills that a person should possess. How well a person listens has a major impact on job effectiveness, and on the quality of relationships with others. The way to become a better listener is to practice active listening